Privacy Policy

1. Introduction

277db (referred to herein as "we", "us", or "our") is committed to protecting the privacy and personal information of all users who access or use our online betting and casino platform at https://277db.app. This Privacy Policy describes how we collect, use, store, share, and protect your personal data when you interact with our website, products, and services.

By registering an account, accessing the platform, or otherwise using 277db's services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. This policy applies to all players in Bangladesh and any other jurisdiction where 277db operates.

2. Information We Collect

To provide a safe, reliable, and personalised experience on 277db, we collect certain categories of information from our users. The types of data we may gather include, but are not limited to, the following:

• Identity information: full name, date of birth, username, and profile photo (where applicable) provided during registration.
• Contact information: email address, mobile phone number, and city or region within Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: deposit and withdrawal transaction records, payment method details (such as bKash wallet numbers, Nagad accounts, or Rocket numbers), and transaction history on 277db.
• Technical information: IP address, device type, operating system, browser version, time zone, and session logs collected automatically when you access our platform.
• Behavioural and usage data: pages visited, games played, betting patterns, session duration, click-through data, and in-platform search queries.
• Verification documents: national ID card (NID), passport copy, or other identity verification documents submitted as part of our KYC process.

3. How We Use Your Information

277db uses the information we collect strictly for legitimate operational, security, and service-improvement purposes. We do not use your personal data for any purpose beyond what is described in this Privacy Policy. Specific uses include:

• Account creation and management: verifying your identity, creating and maintaining your 277db account, and ensuring that only authorised persons can access it.
• Transaction processing: facilitating deposits via bKash, Nagad, Rocket, Upay, and other supported payment channels; processing withdrawals promptly and securely.
• Customer support: using your contact and account details to respond to queries, resolve disputes, and provide assistance through our support channels.
• Fraud prevention and regulatory compliance: monitoring transactions and activity patterns to detect fraud, money laundering, underage gambling, and other violations; meeting applicable legal and compliance obligations.

4. Cookies and Tracking Technologies

277db uses cookies and similar tracking technologies to improve your experience on our platform, maintain session security, and understand how users interact with our site. Cookies are small data files stored in your browser that help us remember your preferences and session state.

The types of cookies we use include:

• Essential cookies: necessary for the platform to function, including login sessions, security tokens, and cart/game state persistence.
• Analytics cookies: help us measure traffic, understand popular pages and games, and identify areas for improvement — collected in aggregate, anonymised form.
• Preference cookies: remember your chosen language, currency display (BDT / ৳), and other personalisation settings so you do not need to re-enter them on each visit.

5. Data Sharing and Third Parties

277db does not sell or rent your personal data to any third party. However, in limited circumstances, we may share certain information with trusted partners and service providers who assist in the operation of our platform. Any such sharing is governed by strict data processing agreements that require these parties to protect your information and use it only for the specified purpose.

Categories of third parties with whom data may be shared on a need-to-know basis include: payment processors (such as bKash, Nagad, Rocket, and Upay) to facilitate transactions; identity verification and KYC service providers; analytics providers to help us understand aggregate platform usage; and legal or regulatory authorities where disclosure is required by law.

6. Data Retention

277db retains your personal data for as long as your account remains active or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods vary depending on the type of data:

• Account and identity data is retained for the full duration your account is open and for a minimum period after closure as required by applicable regulations.
• Financial transaction records are retained for a minimum of five years in line with standard financial compliance requirements.
• Technical and behavioural logs are typically retained for up to 12 months for security monitoring and troubleshooting purposes.
• When data is no longer required, we securely destroy or anonymise it so that it can no longer be linked to any individual user.

7. Data Security Measures

Protecting your data is a core responsibility at 277db. We implement a range of technical and organisational measures to prevent unauthorised access, accidental loss, destruction, or disclosure of your personal information. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with restricted access controls, regular security audits and vulnerability assessments, and two-factor authentication options to protect your account.

While we take all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or freedoms, we will notify affected users as promptly as practicable in accordance with our obligations.

8. Your Rights and Choices

277db respects your right to control your own personal information. Depending on your circumstances and applicable law, you may have the following rights regarding data we hold about you:

• Right of access: you may request a copy of the personal data 277db holds about you at any time by contacting our support team.
• Right of rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: in certain circumstances, you may request that we delete your personal data. Note that regulatory and compliance obligations may require us to retain certain records even after an erasure request.
• Right to withdraw consent: where you have given us consent to process your data for optional purposes (such as receiving promotional communications), you may withdraw that consent at any time by contacting [email protected].

9. Children and Underage Users

277db is strictly an adult platform. Access to our betting and casino services is permitted only for individuals who are 21 years of age or older. We do not knowingly collect, store, or process the personal data of anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered on our platform or provided personal information, please contact us immediately at [email protected] so we can take appropriate action, including the deletion of that data.

Our KYC verification process is a mandatory step during account registration specifically designed to confirm that all users meet the 21+ age requirement before they can access real-money games or betting markets on 277db.

10. International Data Transfers

277db's platform infrastructure is hosted internationally. As a result, your personal data may be transferred to, and processed in, countries outside Bangladesh. Where such transfers occur, we take steps to ensure that your data receives an equivalent level of protection to that provided under applicable data protection principles, including the use of standard contractual clauses and data processing agreements with our international service providers.

By using 277db's services, you consent to your personal information being transferred and processed internationally in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

277db reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of 277db's platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact and Privacy Requests

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 277db handles your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries in a timely and professional manner. You can reach us at [email protected] — please use plain text email and include your registered username and the nature of your request so we can assist you efficiently.

277db values your trust and is dedicated to maintaining the highest standards of data protection for every player in Bangladesh. Your privacy is not a legal formality to us — it is a fundamental part of how we operate.